§ 1 What this policy covers
The paid plans on Halton Meter Cloud
This policy explains your right to a refund and to cancel for the paid Solo and Team plans on Halton Meter Cloud, billed through Clerk Billing on app.haltonmeter.com. It sits alongside our Terms of Service and Privacy Policy. If anything in those documents conflicts with this policy on refund or cancellation specifically, this policy wins.
Business+ and enterprise deployments are sold under a separate signed agreement (order form and MSA). Refund and cancellation terms for those customers are in that agreement, not here.
The free, locally-installed Halton Meter daemon (distributed via PyPI from haltonmeter.com) is not a paid product. There is nothing to refund and nothing to cancel — uninstall it whenever you like.
§ 2 Your statutory rights as a consumer
Nothing here takes away your legal rights
If you bought a Halton Meter Cloud subscription as a consumer (i.e. mainly for purposes outside your trade, business, craft, or profession), you have rights under UK consumer law that nothing in this policy or our Terms of Service can take away. In particular:
- The service must be of satisfactory quality, fit for any purpose we have told you it is fit for, and match the description we gave you when you bought it.
- If it isn't, you can ask us to fix it, and if we can't (or don't, within a reasonable time and without significant inconvenience to you), you can ask for a price reduction — which in the case of a clearly broken subscription can be up to a full refund.
- You have a 14-day cooling-off right when you buy online (see § 3), unless you actively waive it so we can start delivering the service immediately.
We've written this policy to be a bit more generous than the legal minimum in places. Where we are, we say so. Where we're matching the statutory floor, we say that too.
§ 3 The 14-day cooling-off right and how it can be waived
The default rule
By default, when you buy a Halton Meter Cloud subscription online as a consumer, you have 14 days from the day you buy it to change your mind and cancel for a full refund — no reason needed.
How you can waive it (and why most customers do)
Halton Meter Cloud is designed to start working the moment you subscribe — your dashboard activates, your seats become usable, and your daemon can sync immediately. To make that possible at checkout, we ask you to do two things before we take payment:
- Expressly ask us to start the service immediately, within the 14-day cooling-off window; and
- Acknowledge that, by doing so, you lose your right to cancel for a full no-reason refund once the service has been fully supplied.
You see both of these as tick-boxes on the checkout page. We won't proceed to payment until you tick them, and we keep a record of the tick alongside your subscription. If you don't want to waive the cooling-off right, simply don't tick the box — but we won't be able to activate the service for you until either you waive it or the 14 days have passed.
Even if you've waived the cooling-off right, the service-quality rights in § 4 still apply in full. Waiving cooling-off is not the same as waiving your right to a working product.
§ 4 If the service is faulty
Tell us, and we'll fix it
If Halton Meter Cloud isn't of satisfactory quality, doesn't do what we said it would, or doesn't fit a specific purpose we agreed it would fit, email operator@haltonlabs.com and tell us what's wrong. We'll work through it in this order:
- Fix it. If we can repair the fault in a reasonable time and without major inconvenience to you, that's our first move.
- Replace or rebuild it. If a fix isn't possible or practical, we'll provide a working equivalent (e.g. restore your data, re-provision your workspace).
- Reduce the price. If neither of the above works, you can ask for a price reduction. For a clearly unusable subscription, that can be a full refund of the affected period.
None of this hierarchy applies to faults caused by something outside our control — for example, a third-party LLM provider changing prices or suspending API access. We are transparent about what we control and what we don't (see § 7 and § 9 of the Terms of Service).
§ 5 Cancelling a paid subscription
You can cancel at any time
You can cancel either plan at any time from the billing portal in your dashboard, or by emailing operator@haltonlabs.com. Cancellation stops the next renewal — it doesn't end your current paid period.
Monthly plans
If you're on a monthly plan and have waived your cooling-off right at checkout, we don't refund partial months. Your access continues until the end of the month you've already paid for, and we won't bill you again. This is our commercial position on top of your statutory rights — if the service is faulty, § 4 applies regardless.
Annual plans — pro-rata refund
If you're on an annual plan and cancel partway through the year, we'll refund the unused full months on a pro-rata basis. Example: 12-month plan paid up front, cancelled after 4 full months — we refund 8/12 of what you paid. This is more generous than the legal minimum, and we offer it because annual prepay is a real commitment and we'd rather keep that bargain honest.
Partial months at the point of cancellation aren't refunded — your access runs to the end of the current month and then stops.
What happens to your data on cancellation
Data retention on cancellation is covered in § 5 of the Terms of Service: you have 30 days to export before deletion. Cancelling doesn't trigger immediate deletion.
§ 6 Refund mechanics, timing, and currency
How we send refunds
Refunds are processed back to the original payment method through Clerk Billing, our payment processor. We don't refund to a different card, account, or wallet — that's a fraud-prevention rule we don't make exceptions to.
Timing
We aim to action approved refunds within 5 business days of agreeing them. Once we've processed it on our side, your card issuer or bank typically takes a further 5 to 10 business days to credit the money back to your statement. We can't speed that part up.
Currency and FX
All Halton Meter Cloud subscriptions are billed in US dollars (USD). If your card is in another currency (e.g. GBP, EUR), your card issuer converts the USD charge to your currency at their exchange rate, and may add an FX or foreign-transaction fee. The same thing happens in reverse on a refund: your issuer converts the USD refund back to your card's currency at their exchange rate on the day of the refund, which may differ from the rate on the day you were charged.
That means the exact amount you see credited back in your local currency may be slightly more or slightly less than what was originally debited. We refund the original USD amount in full where the refund is due — we do not compensate for foreign-exchange differences or FX fees charged by your card issuer. That's between you and your bank, and we don't have visibility into it.
§ 7 Business buyers
If you're buying for a business
If you bought a Halton Meter Cloud subscription wholly or mainly for purposes related to your trade, business, craft, or profession, you are not a "consumer" under UK law. That means:
- The 14-day cooling-off right in § 3 does not apply to you.
- The statutory consumer-rights remedies in § 4 do not apply to you in the form described above (your remedies are governed by the Terms of Service and applicable commercial law).
- The commercial cancellation terms in § 5 — the pro-rata refund on annual plans, and the no-partial-refund rule on monthly plans — still apply to you. We extend them to business buyers voluntarily; they're a Halton Labs commercial commitment, not a statutory floor.
If you're not sure whether you bought as a consumer or a business, email us and we'll work it through with you. We don't try to argue genuine consumers into the business category to escape statutory obligations; that would be both unlawful and squarely against how we run this product.
§ 8 How to ask for a refund or cancel
Two paths, both go to a human
From the dashboard: open the billing portal (your account menu → Billing) and use Clerk's cancel-subscription flow. This stops the next renewal immediately.
By email: write to operator@haltonlabs.com with the email address on your subscription and a one-line description of what you'd like (cancel, refund, cooling-off cancellation, fault report). We aim to reply within 2 business days.
You don't need to give a reason to cancel. You do need to give us enough detail to process a refund (e.g. is it cooling-off, is it a fault, is it pro-rata annual cancellation) so we can apply the right rule.
§ 9 Governing law
England and Wales
This policy is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales — except that, if you are a consumer resident elsewhere in the UK, you may also be entitled to bring proceedings in the courts of the country where you live, as your local law allows.